Privacy Policy

Updated Aug 6th 2024

We receive, collect and store any information you enter on our website or provide us in any other way. This includes but not limited to your name, email, phone address, billing address. We collect personally identifiable information including name, email, phone address, billing address, payment details; comments, feedback, reviews.

We collect this information when you give us your info such as name, email, phone number and address. Your personal information will only be used for the specific reasons stated above. Your personal information will not be sold or given away.

We collect your info to:
Provide our services, provide support and assistance, to contact you about service related and promotional messages, to comply with applicable laws and regulations, to improve our products.

We collect identifying information such as name, address, email, phone number, access credentials or other identifiers. Products or services you bought. Audio and video recording when visiting our stores for security. Protected info such as gender. Education history. Sensitive personal info such as race, patient info, insurance identifications.

We store your information on our local patient database. These are on a secure server.

How we gather your information
By you

identification information used to contact you. Date of birth and insurance member identification to assist in medical claims on your behalf. Payment information for goods and services.
Audio, electronic, video if you share any of those for exam findings, opinions on our goods or for socials
Protected information to accurately provide healthcare.
Your education
Preferences

Information we collect from others
Identification information from business partners like a shipping service

Why we collect your information

We may contact you about anything regarding your account, troubleshooting, dispute resolution, collect any fees, send updates from us, to enforce our user agreement, for compliance and identity verification. Specifically we will use your information to fufill product orders, verify your insurance coverage, process payments, returns, warranties, administer surveys and feedback.

We use your information to facilitate communication with you which includes transactions, reminders, question answering, reminders, newsletters, appointment confirmations, responding to inquiries, product updates, order updates.

We use your information internally for metric analysis, market research, and product research. To customize your in store and online experience. To perform auditing.

To comply with policies dictated by insurances, HIPPA, and law enforcement.

Sharing of information

We do not share your information unless it is required to complete your insurance claim or product orders.

We do not sell or give out your information to anyone for marketing or to lists groups.

We will share your information if its pertinent to law enforcement.

Your information can be transferred in the event Eye Eye Doc PLLC is dissolved into a different company.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Access to your information

You may request at any time your information we collected. This includes items listed in the HIPPA policy below.

You may ask us to correct any data we have of you.

Opt out

You may opt out of sensitive information as long as you understand we will not be able to process your insurance claims or item orders and it will be up to you to facilitate those transactions.

We do not discriminate against you should you decide to opt out of the privacy policy.

To submit any opt out requests or ask any questions, please call the office at 832-510-2020

To opt out of email, please reply in either the subject or the message stating you wish to unsubscribe.

To opt out of SMS where prior consent was given, reply "STOP"

To stop the collection of information from in store WIFI, disconnect from our network.

We retain your information on a secure server for as long as you are a patient and up to seven years after

832-510-2020

24826 Morton Ranch Rd Ste 300

Katy Tx 77493

hello@eyeeyedoc.com

This privacy policy may be updated at any time, we will post an update on our website when it has been modified.

HIPPA Policy

In compliance with the Federal Government regarding HIPPA’s Privacy, this notice describes how your medical information may be used, disclosed, and how to obtain this information for yourself. SMS policy is also listed. Click Read more to access the entirety. Directing of care Most commonly we will use your health information for treatment or business operations. We may use it without specific request but you may request to opt out. We routinely use your data internally for: Contacting you via phone, text, email; leaving messages via texting, email, voicemail; calling your name out to greet you or to confirm your identity; for prescriptions for glasses, contact lens or pharmaceutical; using this information with our suppliers, insurances as requested via phone, fax or web form; referring you to different providers; leaving you messages via text, email, phone or voicemail for appointment reminders, appointment confirmations, glasses orders, contact lens orders; responding to your requests with text, email, or phone; with a written or emailed request, a copy of your medical records will be provided. Obtaining payment We will ask for any information pertinent for insurance or self payment. This includes any required information requested from insurance or payment vendors for the services rendered to you. Sending notices of payment to the responsible party with fee explanations for the services and goods provided by our office. Collecting unpaid balances through ourselves, collection agency, or attorney. Healthcare operations Internally we might use your data for financial audits, vision or medical insurance participation; defense or legal matters; research; practice building; compliance with government authorities, licensing our providers, Medicare and Medicaid audits; providing vision information to Department of Public safety, school nurse, agency for disability, co-managing providers, your healthcare providers. USES AND DISCLOSURES FOR OTHER REASONS NOT NEEDING PERMISSION in some limited situations, the law allows us to use or disclose your medical information without your specific permission. Most of these situations will never apply to you though they could. When a state or federal law mandates that certain health information be reported for a specific purpose For public health reasons, such as reporting of a contagious disease, investigations or surveillance, and notices to and from the federal Food and Drug Administration regarding drugs or medical devices Disclosures to government or law authorities about victims of suspected abuse, neglect, domestic violence, or when someone is or suspected to be a victim of a crime Disclosures for judicial and administrative proceedings, such as in response to subpoenas or orders of courts or administrative hearings Disclosures to a medical examiner to identify a deceased person or determine cause of death or to funeral directors to aid in burial Disclosures to organizations that handle organ or tissue donations Uses or disclosures for health related research Uses or disclosures to prevent a serious threat to health or safety of an individual or individuals Uses or disclosures to aid military purposes or lawful national intelligence activities Disclosures of de-identified information Disclosures related to a workman's compensation claim Disclosures of a "limited data set" for research, public health, or health care operations Incidental disclosures that are an unavoidable by-product of permitted uses and disclosures Disclosure of information needed in completing form from a school related vision screening, information to the Department of Public Safety, information relater certification for occupational or recreational licenses such as pilots license. We reserve the right to change the policies listed hereinafter. Phone and SMS policy No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. OPT IN CONSENT: By submitting your phone number in any forms on our website or by texting us first, you are authorizing us to send you text messages and notifications. Message/data rates apply. Reply STOP to unsubscribe to a message sent from us.